Business Process Outsourcing [BPO]: Concepts, Current Trends, Management, Future Challenges

The book is a valuable collection of information on themanagement aspects of Business Outsourcing. Experts in various fields oftechnology and management have presented the concepts, models, current trends,opportunities, strategies and future challenges of Business Process Outsourcingwith respect to Information Technology enabled Services Sector.? The originof outsourcing with the advancement in technology and the birth of remoteprocessing in the form of BPS for the ITES is the basis of the book. Ithighlights thetremendous growth and glorious future prospects of the Business ProcessOutsourcing. The book focuses mostly on the advantage for India in theBusiness Process Outsourcing industry. It has special references to H.R. outsourcing, BPO in banking, finance andaccounting, insurance sector, engineering, health care, call centers andcustomer relations management.